Question: How much is shipping?
Answer: We offer FREE worldwide shipping on every order!
Question: How long does shipping take?
CND & US orders take between 11-19 business days to arrive at their destination. Some products with high demand can take up to 20 business days.
International delivery usually takes between 8-16 business days. Some products with high demand can take up to 20 business days.
Due to unexpected Covid impacted delays, orders could take longer depending on items and destination requested.
Question: Where is my order?
You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
Most orders worldwide will be received within 8-16 business days after placing your order, depending on the product ordered and the destination.
Question: What is my tracking number?
This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support at firstname.lastname@example.org.
Question: I've lost my tracking number. What can I do?
Simply contact us at email@example.com with your full name and mailing address, and we will resend your confirmation number.
Question: How can I make changes to my order?
If you need to make changes to your order you will need to contact us within 6 hours of placing the order due to our speedy fulfillment process.
We Can Change:
- Your delivery details
- Your name
- Your email
- Your phone number
Question: How can I cancel my order?
You must contact us within 6 hours due to our speedy fulfillment process. However, please note that we we cannot cancel your order once it has already been shipped.
Question: What is your Return and Refund policy?
Refund and Return Policy
We have a 100-Day Refund and Return Policy, which means you have 100 days after receiving your item to request a refund or a replacement unit if the product does not work.
If you receive the wrong item, or if your item is defective, to be eligible for a refund or to receive a replacement product, we require you to send us a video demonstrating that the item was either damaged upon delivery, or is no longer working within the 100 day guarantee. You’ll also need the receipt or proof of purchase.
To start the refund process or for us to reship you a replacement product, contact us at firstname.lastname@example.org. If your request is accepted, we’ll notify you by email and process your refund on your original payment method, or process your replacement product order within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items
Custom products (such as special orders or personalized items) can not be returned. Please contact us at email@example.com if you have questions or concerns about your custom item.
Unfortunately, we cannot accept returns on gift cards.
Question: Who do I contact if there's something wrong with my order?
Answer: If there's a problem with a purchase, let us know right away! Describe the issue and send a video showing your defective product not working to firstname.lastname@example.org within 7 days of receiving your item.
If we still haven't managed to answer your question please feel free to contact us at email@example.com and we'll get back to you within 48hrs!