Refund policy

Refund and Return Policy

100-day request window

You have 100 days after receiving your item to request a return, refund or replacement under this policy. Email info@amanireign.com with your order number or proof of purchase and the reason for your request.

Change-of-mind returns

Please contact us for approval and return instructions before sending an item back. Items must be unused and in their original packaging. For approved change-of-mind returns, you pay the return shipping cost. Original shipping charges are not refunded.

Damaged, defective or incorrect items

If an item arrives damaged, is incorrect or stops working within the 100-day guarantee, contact us with your proof of purchase and photos or a short video showing the issue. If your request is accepted, we will arrange a refund to your original payment method or a replacement. We cover the shipping cost of a replacement unit. Please contact us before returning a problem item so we can provide the appropriate instructions.

Exceptions

Custom or personalized items cannot be returned for a change of mind. Opened pet food and treats cannot be returned for a change of mind. These exclusions do not prevent you from contacting us about damaged, defective, spoiled or incorrect items.

Refunds and replacements

Once your refund or replacement request has been accepted, we process the refund to your original payment method or process the replacement order within 3 business days. Your bank or card provider may take additional time to post the refund.

Contact and return address

Email info@amanireign.com for the return address for your item. Products from different suppliers may require different return instructions; please do not send a return to our business address without confirmation.

Amani Reign Pet Shop, 14 Wheeler Ave., Toronto, Ontario, M4L 3V2, Canada. Business hours: 9:00 am–5:00 pm Eastern.

This policy does not limit any rights you have under applicable consumer law.